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Dust N Shine Cleaning Services value your home and business. We are a professional cleaning service that is fully insured in general liability insurance for your protection as well as ours.<\/p>\n
Our office hours are Monday-Friday 9am \u2013 5pm<\/p>\n
Our Contact Information is as follows:<\/strong><\/p>\n Phone: (306) 559-5354 or (306) 551-DUST (3878)<\/p>\n Email: contact@dustnshine.com<\/a><\/strong><\/p>\n Address: 119 Park Ave. Regina, SK, S4N 0N2<\/p>\n Website: www.dustnshine.com<\/a><\/strong><\/p>\n Dust N Shine Cleaning Services will be closed for business during the following national holidays:<\/p>\n If your scheduled clean falls on one of these days it will automatically be rescheduled via email.<\/p>\n Payment for cleaning is due in full at time of service unless you are an established client and other arrangements have been made.<\/p>\n Dust N Shine gladly accepts payment in the following forms:<\/p>\n Credit Cards Visa\/MC (Please call the office at 306-559-5354- Never give credit card info online, by text or by email), E-Transfer to contact@dustnshine.com<\/strong><\/a>, Cash or Personal Cheques<\/p>\n (Please make cheques payable to Dust N Shine Cleaning Services)<\/p>\n ** Please note there will be applicable NSF Fees for all bounced cheques**<\/p>\n Customer will be expected to pay the full retail amount. Any late payments that go past 30 days from the date of the invoice will be placed into collections.<\/p>\n You may purchase a Gift Certificate for almost any occasion in any denomination. Cleaning Gift Certificates are not redeemable for cash.<\/p>\n Our services such as initial cleaning, move-in\/ move-out and spring cleanings are all billed hourly at the current posted rate per labor hour. A Labor Hour is defined as 1(one) hour of labor performed by one (1) person. Therefore, a team of 2(two) cleaners working for 1(one) hour is 2 Labor Hours, a team of 3 (three) cleaners working for 1(one) hour is 3 Labor Hours, ($Rate x Labor Hour x # Cleaners). The amount quoted is based on the number of labor hours estimated to complete the work. Because we quote homes sight unseen, your cleaning service could take more or less time than the amount estimated.\u00a0If you decide to stay with Dust N Shine and go forward with our weekly, bi-weekly or monthly cleaning services you will then be schedule at a flat rate. We do have a minimum charge of 3 labour hours.<\/p>\n If the team completes your service in less than the budgeted time, you will only be charged for the actual time required to complete the job. We include the load and unload time in the billable time.<\/p>\n Dust N Shine reserves the right to evaluate rates at any time. In this event, we would contact you to discuss new prices and services.<\/p>\n If you need to reschedule your cleaning service, please provide at least 48 hours advance notice<\/u><\/strong>. Once we take a reservation, we hold that time open for you and turn away other potential customers in order to ensure your time. Please be courteous and give us as much time as possible to reschedule the cleaners.<\/p>\n Services may be cancelled at any time by either party for any reason.\u00a0 At least (48 Hours) <\/strong>2 full business days\u2019 advance notice is required to cancel services.<\/p>\n For termination of our regular\/recuring service we would appreciate 1(one) week notice<\/strong> by the client.<\/p>\n If we arrive at your home and are unable to gain access, turned away at the door or are unable to clean because of a tripped alarm you will be required to pay your usual cleaning fee for that day. Please make sure your home is accessible to us. Most of our regular clients provide us with a key, a door code and\/or an alarm code.<\/p>\n Dust N Shine regards the safe handling and securing of customer keys, door codes and alarm codes to be of utmost importance.\u00a0\u00a0Information on keys and codes is stored in a secure fashion and alarm codes are encrypted by management as a precautionary measure further ensuring safekeeping.<\/p>\n We take precautions to protect your information, when you submit sensitive data (such as credit card). So please, for the purpose of security NEVER Give Credit Card Info online, by text or by email<\/u><\/strong>. Please contact us by phone at (306) 559-5354 or (306) 551-DUST (3878) to make credit card payment arrangements. Credit Card data is encrypted in our system and any paper trails are shredded daily.<\/p>\n Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied! That is why we offer a 24-hour guarantee. If you are dissatisfied with your cleaning service for any reason, please\u00a0contact us by phone: (306) 559-5354 or (306) 551-DUST (3878) or by email at: contact@dustnshine.com<\/a> \u00a0within 24 hours of your cleaning and we will return to re-clean the area\/areas you are dissatisfied with at no additional cost to you.<\/p>\n Due to the unpredictable nature of cleaning, Dust N Shine cannot guarantee an exact time of arrival, unless you are scheduled first in the day. Our goal is to arrive and depart between the hours of 9:00 am and 4:30 pm.\u00a0 For your convenience, we text or call you the day before services are scheduled with an approximate time of arrival<\/u>. However, we reserve the right to arrive earlier or later than the estimated window due to circumstances beyond our control, such as inclement weather, traffic conditions, unforeseen cancellations etc.\u00a0 Should we arrive for a scheduled service to find we are unable to access your home or turned away at the door; our Lockout Policy<\/strong> will apply.<\/p>\n Dust N Shine does not guarantee the same team of cleaners each visit. However; you may request the same team and we will try our best to accommodate you whenever possible.<\/p>\n If you own animals especially dogs, please let us know\u00a0at\u00a0the initial meeting. (For additional\u00a0questions, please contact us by phone: (306) 559-5354 or (306) 551-DUST (3878) or by email at: contact@dustnshine.com<\/a> . We also prefer you secure your pets and pick up after them before our arrival. We do not clean or handle your pet products in any way.<\/p>\n Our employees are very important to us and we are very concerned with their safety and well being while cleaning for you. If you would like us to clean behind your appliances or furniture, such as your refrigerator, stove or sofa, please have the items moved prior to our arrival to allow us access to the area.<\/p>\n We supply all the cleaning solutions but we can also use yours (the customer) if you prefer. Clean, new and different cleaning cloths and mop heads are used at each home in order to prevent cross contamination.<\/p>\n We believe the cleaning supplies we use are just as powerful as bleach.\u00a0Therefore, we do not use bleach, nor do we bring bleach into your home. If you would like us to use bleach in your home or business, please supply us with a bottle. We do not accept any liability for any damage that may be caused with the use of bleach.<\/p>\n Our teams follow a strict and timely procedure to communicate all breakage\/damage with the office immediately so that we can pass all necessary information on to the client as soon as possible.\u00a0 In the event that we break or cause damage to your property during cleaning that has not been reported, a report must be submitted within 48 hours of the service. To submit a report, send an email to contact@dustnshine.com<\/a> or call (306) 559-5354 or (306) 551-DUST (3878)\u00a0with the following information:<\/p>\n Closed Drawer & Cabinet \/Closed Door<\/strong><\/span><\/p>\n Cleaning staff will never open a closed-off area or drawer in your property.\u00a0 Some exceptions to this rule include.<\/span><\/p>\n any closed doors will be interpretated as inaccessible and left uncleaned. <\/span><\/p>\n If you require extra services or additional cleaning on your scheduled cleaning day, please contact us by email at contact@dustnshine.com<\/a> or call (306) 559-5354 or \u00a0(306) 551-DUST (3878) at least 48 hours in advance<\/strong>. We can then allow for the extra time needed at your home or business, and can give you a quote for the additional services.<\/p>\n Dust N Shine Cleaning Service never requires tipping, but it is a powerful way to say thanks to your Cleaning Team.\u00a0If you decide to leave a tip, please insert it in an envelope addressed to your cleaners.<\/p>\nHolidays<\/strong><\/h3>\n
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Payment for Services<\/strong><\/h3>\n
Gift Certificates<\/strong><\/h3>\n
Rates<\/strong><\/h3>\n
Rate Changes<\/strong><\/h3>\n
Rescheduling\/ Cancellations\/ Termination of Services<\/strong><\/h3>\n
Lockout Policy<\/strong><\/h3>\n
Keys\/Alarm Codes<\/strong><\/h3>\n
Credit Card Information<\/strong><\/h3>\n
Refunds\/ Satisfaction Guarantee<\/strong><\/h3>\n
Arrival Times<\/strong><\/h3>\n
Team Assignment<\/strong><\/h3>\n
Pets<\/strong><\/h3>\n
Safety<\/strong><\/h3>\n
Cleaning supplies<\/strong><\/h3>\n
Bleach<\/strong><\/h3>\n
Breakage\/Damage<\/strong><\/h3>\n
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Extra Services<\/strong><\/h3>\n
Tipping<\/strong><\/h3>\n